Noise complaints can be tricky to resolve. As the Property Manager or Landlord, how do you make sure all parties are heard and come to an agreement?
First, make sure the complaint is valid. Ask yourself these questions
- Are multiple parties complaining about the source?
- What are the complaints about?
- How frequent is the occurrence? Once in a while or every night? An hour or two a day or the whole evening?
Normal domestic activities include walking, cooking, and talking. Excessive noise could be large gatherings, pets, and loud arguments.
Once you have concluded the complaint is legitimate, be proactive, listen, and offer solutions.
Show empathy to the complaining party. Let them know you’re on the case and will get back to them as soon as possible. Assure them you will be the one to confront and intervene.
Offer the complaining party suggestions. Noise can be reduced by running a fan, a white noise machine, or rearranging their space.
When confronting the source, explain the problem and how you expect them to solve the problem, like keeping noise at acceptable levels or putting down rugs (if the complaining party is downstairs).
Stacey Lee Realty has experienced Property Managers to handle the task of maintaining your investment and ensure your investment is working for you with minimal hassles. Call us today at 07 3399 2966 or visit www.staceyleerealty.com.au